Every call handled,
start to finish.

CoreReach replaces your answering service, the voicemail box and someone's personal cell. It doesn't replace your team. Your agent answers the calls your office can't take, handles the routine questions itself, and passes anything that needs judgment to the right person with the details already written down. Your team still makes the decisions, with fewer interruptions.

Yes. By default, your agent greets every caller as a digital assistant on a recorded line, and says so again if a caller asks whether they're talking to a person. Your agent speaks naturally, and any caller who wants a person can still reach one.

Yes. CoreReach connects to leading property management software, like Buildium, DoorLoop and others. Your properties, units and residents sync automatically, so your agent recognizes the resident who moved in last week, and nobody has to retype a thing. Not ready to connect? Upload a CSV of your property, unit and resident details, or add them individually in the platform.

A property management answering service answers the calls your office can't take and tells you what happened. It picks up when you're closed or already on the line, finds out who is calling and what they need, escalates real emergencies to your on-call staff, and leaves you a written record of everything else. CoreReach does this with an AI voice agent, and it does more than take messages. Your agent answers residents' questions about their building, books tours for prospects and texts them your application link, and turns owners looking for a new manager into booked discovery calls. Maintenance requests land in your Inbox with the resident, unit and urgency already filled in, and every call comes with a written summary, the recording and the transcript.

Your agent answers right away, recognizes residents on file by their phone number, so it already knows their property and unit, and sorts the call by the urgency rules you set. If anyone could be hurt, it first tells the caller to dial 911. A true emergency, like a burst pipe, a lockout or no heat, is "Call someone now": your agent warm-transfers the caller to your emergency contacts, in order, until someone picks up, and you get the full summary by email or text. If nobody answers, it takes a callback number, and you get an email or text as soon as the call ends. Something urgent but not dangerous, like no hot water or a door that won't lock, is "Tell me right away": you get an email or text as soon as the call ends and decide how to respond. Everything else is "It can wait" and goes to your Inbox without an alert, so nothing gets lost and your team can pick it up during office hours.

Your agent is built to err on the side of caution. When a call fits more than one of your urgency levels, the most urgent one wins, so a mistake is more likely to be an extra phone call than a flood nobody heard about. Some situations always count as an emergency, however your rules are set up, and can't be turned off: a gas leak, fire or smoke, flooding the resident can't stop, a sewage backup, no heat in freezing weather, a break-in, or an injury or medical emergency. If your agent sorts a call differently from how your team would, adjust your rules, and it follows them from then on.

Every call is saved in CoreReach with a written summary, the recording and the transcript, and anything that needs follow-up becomes a request in your Inbox. You choose which calls also send an alert, by email, text or both, and who gets each one: emergencies, urgent requests, owner calls, new prospects, messages and transfers. If a handoff ever fails, you're alerted to that too, and everyone you add to the account works from the same call history.

Try CoreReach free for 14 days, no credit card required. Sign up in under five minutes, add, upload or sync your properties, units and residents, and set your rules for how calls are handled. Then call your agent yourself with the calls your team gets every week. When you're happy with it, forward your main office or after-hours line. Most firms are live the same afternoon. No contract, and you can cancel any time.