After-hours calls,
answered and triaged.
When your office closes, CoreReach answers. Real emergencies reach your on‑call person, and the rest waits for the next business day.
- Fair-housing safe
- Live in an afternoon
- Flexible coverage hours
- Resident
Hi, there's water coming out from under my kitchen sink and it's spreading.
- CoreReach
I can help with that. Is this Dana in 4B at Maple Street?
- Resident
Yes. It's already across the floor.
- CoreReach
That sounds urgent. I'm getting your on-call maintenance person on the line right now.
Captured from the call
- Caller · recognized
- Dana Ruiz (resident)
- Property · on file
- Maple Street · Unit 4B
- What they need
- Active leak under the kitchen sink, water on the floor
- What happened
- Transferring to Maria Chen, on-call maintenance
Trusted by property management teams
After hours, and whenever you're busy
No call goes to voicemail. CoreReach answers every call your team can't, determines how urgent it is, and acts on your rules.
Nights, weekends, holidays
Your agent takes over when your office closes and hands back when you open.
Busy hours, covered
When your team is tied up, your agent answers, so no caller is left waiting.
Safety comes first
If anyone could be in danger, your agent tells the caller to call 911 first.
On-call handoffs with context
Your on-call person hears the problem first, so the caller doesn't start over.
Your on-call order, followed
Up to three people, in the order you choose. Voicemail counts as no answer.
Ready when you reopen
Routine requests are written up with the unit, the problem and how urgent it is.
Urgent now, or next business day
Most after-hours maintenance calls can wait. A few cannot. CoreReach is built to tell the difference, act on it, and err on the side of caution.
Call someone now
The agent calls your emergency contacts in order until someone picks up. If anyone could be hurt, it first tells the caller to dial 911. If nobody answers, it takes a callback number and emails or texts you right away.
Tell me right away
No hot water, a fridge that stopped cooling, a door that won't lock. You get an email or text the moment the call ends, and decide how to respond.
It can wait
A dripping faucet, a light that's out, a scuffed wall. Written up in your Inbox without an alert, for your team to pick up when ready.
Four ways to cover after hours
A traditional answering service usually takes a message, on‑call staff lose sleep, and voicemail waits.
Covered from your first night
Set it up in an afternoon, test it privately, then forward your after-hours line when you're ready.
- 1
Start a free trial
Sign up in under five minutes, no credit card required. Then test it like a new hire, with the calls you get every week.
- 2
Personalize for your business
Pick a brand voice and greeting, add your properties, units, and residents, and set the rules for how calls are handled.
- 3
Choose coverage, forward calls
Cover every call, or just nights and weekends. Keep your existing number. Friendly service, fewer callbacks, nothing slips through.
After-hours FAQ
Yes, if you want it to be. Your agent can answer around the clock, or only when you need it: after hours, on weekends and holidays, or for the calls your team doesn't pick up during the day. You set your answering hours in CoreReach, decide which calls your phone system forwards, and can change either any time.
Your agent writes each one up with the resident, unit and problem, and files it as a request in your Inbox, with the recording and transcript attached. Requests that can wait arrive without an alert, so nobody is woken up. Anything you've set to "Tell me right away" sends an email or text as soon as the call ends. Your team picks up the rest when you reopen.
Your agent calls your emergency contacts one at a time, in the order you set, until someone picks up. If nobody answers, it takes a message with the resident, unit and problem, confirms a callback number, and you get the full summary by email or text as soon as the call ends. The emergency is waiting for you, not lost in a voicemail box.
Every caller gets answered right away. There's no busy signal and no hold queue, however many calls come in at once, so the tenth caller gets the same attention as the first. Your agent sorts each call by urgency as it comes in, so real emergencies still go to your on-call team, and everything else is written up for your team with the resident, unit and problem.
No. You keep your number and your phone system, with no new hardware. CoreReach gives you a number to forward calls to, and you choose which ones: only after-hours calls, or also the calls your team doesn't pick up, so your team still answers first during the day. You can turn forwarding off any time.
Most firms are live the same afternoon. Signing up takes under five minutes. Then add, upload or sync your properties, units and residents, set your rules for how calls are handled, and call your agent yourself to test it. When you're happy, set your agent's answering hours and forward your line.
A traditional answering service puts an operator on your line with a script, and most calls end as a message. Your agent knows your properties and recognizes your residents by phone number, so it already knows who is calling and where they live. It answers their questions from your own details, and sorts emergencies from routine calls by the rules you set, the same way on every call, then works down your on-call list until someone picks up. Every call is answered right away, with no hold queue. Instead of a message slip, every call that needs follow-up becomes a structured request in your Inbox, covering who called, which property and unit, what they need and how urgent it is, with the recording and transcript attached. Your team can filter by property and mark each request handled, so it's always clear what's still open.
The phone rings…
the call gets handled.
- Fair-housing safe
- Live in an afternoon
- Flexible coverage hours