Real emergencies,
straight to on-call.
A flood at 2 AM can't wait. CoreReach connects the caller to your on‑call list, in order. Everything else waits for your team.
- Fair-housing safe
- Live in an afternoon
- Flexible coverage hours
- Resident
Hi, there's water coming out from under my kitchen sink and it's spreading.
- CoreReach
I can help with that. Is this Dana in 4B at Maple Street?
- Resident
Yes. It's already across the floor.
- CoreReach
That sounds urgent. I'm getting your on-call maintenance person on the line right now.
Captured from the call
- Caller · recognized
- Dana Ruiz (resident)
- Property · on file
- Maple Street · Unit 4B
- What they need
- Active leak under the kitchen sink, water on the floor
- What happened
- Transferring to Maria Chen, on-call maintenance
Trusted by property management teams
Built for the calls that can't wait
Your agent puts safety first, escalates the dangers that always matter, and follows your rules for the rest.
Safety advice first
If anyone could be hurt, your agent says to dial 911 before connecting anyone.
Some calls always escalate
Gas leaks, fires, sewage backups and floods a resident can't stop always count.
Your rules for the rest
You choose which other problems need someone now and which can wait.
Caution wins a tie
When a call fits two urgency levels, your agent treats it as the more urgent one.
Briefed, then connected
Your on-call person hears the problem before the caller is put through.
Ready for storm nights
When many residents call at once, every call is answered, with no busy signal.
Not every call is an emergency
Your agent determines how urgent each call is by your rules, and errs on the side of caution. A few dangers always count as emergencies.
Call someone now
The agent calls your emergency contacts in order until someone picks up. If anyone could be hurt, it first tells the caller to dial 911. If nobody answers, it takes a callback number and emails or texts you right away.
Tell me right away
No hot water, a fridge that stopped cooling, a door that won't lock. You get an email or text the moment the call ends, and decide how to respond.
It can wait
A dripping faucet, a light that's out, a scuffed wall. Written up in your Inbox without an alert, for your team to pick up when ready.
Four ways to cover emergencies
An answering service usually takes a message, on‑call staff screen every call themselves, and voicemail sits unheard.
Ready before the next emergency
Add your on‑call list and your rules, test it with a practice emergency, then go live.
- 1
Start a free trial
Sign up in under five minutes, no credit card required. Then test it like a new hire, with the calls you get every week.
- 2
Personalize for your business
Pick a brand voice and greeting, add your properties, units, and residents, and set the rules for how calls are handled.
- 3
Choose coverage, forward calls
Cover every call, or just nights and weekends. Keep your existing number. Friendly service, fewer callbacks, nothing slips through.
Emergency FAQ
No. When anyone could be hurt, your agent tells the caller to dial 911 first, before connecting anyone on your on-call list. Every call is saved with a written summary, the recording and the transcript, so your team knows exactly what happened.
Your agent calls your emergency contacts one at a time, in the order you set, until someone picks up. If nobody answers, it takes a message with the resident, unit and problem, confirms a callback number, and you get the full summary by email or text as soon as the call ends. The emergency is waiting for you, not lost in a voicemail box.
With care, and in confidence. When a caller raises domestic violence, a welfare concern, a threat or acute distress, your agent takes a confidential message, offers the 988 and domestic violence hotlines, and never says where a resident lives or confirms whether someone lives there. If anyone is in immediate danger, your agent tells the caller to dial 911 first.
Every caller gets answered right away. There's no busy signal and no hold queue, however many calls come in at once, so the tenth caller gets the same attention as the first. Your agent sorts each call by urgency as it comes in, so real emergencies still go to your on-call team, and everything else is written up for your team with the resident, unit and problem.
Yes. Callers who ask for someone by name, or about a topic you've set to go to a person, like billing, are warm-transferred right away. When a caller just asks for a person, your agent first asks what the call is about and helps if it can, and if the caller insists, puts them through without asking again. You decide who takes which calls, and a caller who asks for a person reaches your default contact even if you've turned other transfers off.
Your agent matches each caller's phone number against your resident list, which you add, upload or sync from your property management software. When a resident on file calls, your agent already knows their name, property and unit, so their request is filed against the right unit. If someone calls from a number that isn't on file, like a new phone or a roommate's, your agent asks which unit they're in and takes the request just the same.
The phone rings…
the call gets handled.
- Fair-housing safe
- Live in an afternoon
- Flexible coverage hours