Spanish included,
others on request.
Callers can start in English and finish in Spanish, or a second language you choose. Your agent serves them fully, in either language.
- Fair-housing safe
- Live in an afternoon
- Flexible coverage hours
- Resident
Hi, there's water coming out from under my kitchen sink and it's spreading.
- CoreReach
I can help with that. Is this Dana in 4B at Maple Street?
- Resident
Yes. It's already across the floor.
- CoreReach
That sounds urgent. I'm getting your on-call maintenance person on the line right now.
Captured from the call
- Caller · recognized
- Dana Ruiz (resident)
- Property · on file
- Maple Street · Unit 4B
- What they need
- Active leak under the kitchen sink, water on the floor
- What happened
- Transferring to Maria Chen, on-call maintenance
Trusted by property management teams
One line, two languages
The language changes. Your rules don't. Every caller gets the same help and the same next step.
No "press 2 for Spanish"
Callers just start talking. Your agent replies in the language they use.
One checkbox to turn on
Easy to set up with no add-on fee. Bilingual answering is built right in.
Same rules, either language
Every rule you set, from urgency to transfers to alerts, applies to every call.
Guardrails applied consistently
Fair-housing, safety and privacy rules work the same, whatever the language.
No callback wait
Callers don't wait for a bilingual staff member to call them back.
Pick your second language
Match your agent to your callers: Spanish, or another language you choose.
Urgency doesn't need translating
Most maintenance calls can wait. A few cannot. Your agent tells the difference in English or Spanish, acts on it, and errs on the side of caution.
Call someone now
The agent calls your emergency contacts in order until someone picks up. If anyone could be hurt, it first tells the caller to dial 911. If nobody answers, it takes a callback number and emails or texts you right away.
Tell me right away
No hot water, a fridge that stopped cooling, a door that won't lock. You get an email or text the moment the call ends, and decide how to respond.
It can wait
A dripping faucet, a light that's out, a scuffed wall. Written up in your Inbox without an alert, for your team to pick up when ready.
Four ways to serve Spanish speakers
An answering service may queue Spanish callers for a bilingual operator, on‑call staff may not speak Spanish, and voicemail waits for a translator.
Bilingual from day one
Turn on Spanish when you set up, test it with a call in Spanish, then go live when you're ready.
- 1
Start a free trial
Sign up in under five minutes, no credit card required. Then test it like a new hire, with the calls you get every week.
- 2
Personalize for your business
Pick a brand voice and greeting, add your properties, units, and residents, and set the rules for how calls are handled.
- 3
Choose coverage, forward calls
Cover every call, or just nights and weekends. Keep your existing number. Friendly service, fewer callbacks, nothing slips through.
Bilingual FAQ
Yes. English and Spanish are included, and you turn on Spanish with one checkbox in your agent settings, with no per-language fee. Your agent detects which language the caller is speaking and answers in it. Each agent works in up to two languages, because that keeps it accurate for every caller. If you need a language other than Spanish, contact support and we'll set it up.
Yes. A caller can start in English and switch to Spanish, or to the second language you've chosen, and your agent switches with them. Your rules apply the same way in either language, so the call ends with the same next step.
Your agent answers every caller the same way, with the same detail and the same next step. Your agent never comments on neighborhood safety, crime or school quality, never describes who lives at your properties, and never treats a housing voucher or source of income as a reason to answer differently. Assistance animals are never confused with pets, screening criteria are never made up, and anything it isn't sure about becomes a message for your team instead of a guess. These rules are always on and can't be edited or removed, and you can add your own. This isn't a legal guarantee or a compliance audit, so your firm's own fair-housing policies still apply.
Yes. Your agent answers from the details you give it: property facts like parking and trash day, a saved set of FAQs, and a knowledge base built from your policy documents and web pages. When a question isn't covered, your agent says so and takes a message for your team instead of guessing.
Yes. Callers who ask for someone by name, or about a topic you've set to go to a person, like billing, are warm-transferred right away. When a caller just asks for a person, your agent first asks what the call is about and helps if it can, and if the caller insists, puts them through without asking again. You decide who takes which calls, and a caller who asks for a person reaches your default contact even if you've turned other transfers off.
The phone rings…
the call gets handled.
- Fair-housing safe
- Live in an afternoon
- Flexible coverage hours